The immediate future of business relationships is conversational
Having said all of the above, you may be wondering what type of messaging and Bot should you use in your company?
Technology is advancing by leaps and bounds, the digitalization of companies is imminent and those that do not adapt will find it very difficult to survive. One of the technologies that evolve most rapidly are bots. Through Artificial Intelligence (AI), bots have improved significantly and are being used in different areas of our daily lives, such as science, commerce, service, etc. Today, in this article, we are going to talk about virtual assistants or chatbots, which you have probably already had contact with.
What is a chatbot?
Chatbots, also called "conversational agents," are software applications that mimic written or spoken human speech in order to simulate a conversation or interaction with a real person. Chatbots french consumer fax list have been perfected and have crept into our daily lives by performing customer service tasks. They ask, answer, and converse to make our lives easier and customer service more efficient, no matter the day or time.
Chatbots are programmed to interpret the context of the conversation and answer different questions thanks to various Artificial Intelligence tools, such as Natural Language Processing (NLP), which allows them to understand us, or Machine Learning, with which they have the ability to automatically learn from each of their interactions with humans. Depending on the use they make of these tools, chatbots can be of three different types:
Linear: Let's say it's the most basic of all. They are decision tree type and are not very intelligent, they usually have a predefined conversation and they are the ones who guide and limit communication. Therefore, communication is not fluid but with automatic responses.
Non-linear: These work with Machine Learning and NLP, so they are able to interpret the user's intentions and the context of the conversation to respond more fluidly and accurately. The bot can understand a user's request and will respond with options that fit what it understands the user requires.
Hybrid: As the name suggests, these are a combination of the above, allowing for a fluid and personalized conversation with the user. If the chatbot fails to recognize what the user wants and cannot answer a question, it generates an immediate notification to a human to integrate the response given by the user into its database.
The immediate future of business relationships is conversational
When we talk about conversations, we are talking about messaging. We already know the power and the diffusion that direct and private messaging has today.