It is great news that a customer spends time on our website, but it is even more important to make them feel secure about what happens on it and, above all, to feel motivated to do things.
That is, getting the entire organization to think, speak and cell phone number lookup philippines act in the same way. Both the message and the actions must be in line.
It's not about reputation or being in the third generation. No. It's about being assertive, respecting the how, empowering people and also the humility to listen and accept different opinions.
Managing trust from Leadership also means understanding and overcoming the frictions that the customer experiences throughout the entire customer experience. In the following BtrueB graph we list the main frictions that we have encountered throughout the Customer Journey Map and that we will write about soon.